Resume

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Jamie Maertens

Tech Leader & Software Engineer·linkedin.com/in/jamiemaertens

Summary

Results-driven software engineer experienced in designing scalable systems and improving user experience across Hazel Health, Qualtrics, and Amazon. Skilled in building resilient cloud architectures, leading cross-functional initiatives, and mentoring teams to deliver high-impact solutions. Experienced with applied AI and LLM-driven engineering workflows through hands-on training and practical experimentation.

Experience

Senior Software Engineer·Hazel Health
May 2021 - June 2025
  • —Led the migration of key iOS features to web, enabling broader provider access and improving workflow efficiency.
  • —Contributed to system redesign that increased System Usability Scale from 73.2 to 84.6, improving user satisfaction and reducing variability by ~20%.
  • —Directed separation of the web platform from backend dependencies, implementing independent deployments that improved reliability and deployment cadence.
  • —Coordinated annual compliance and consent form updates across schools, ensuring seamless rollouts under regulatory deadlines.
  • —Served on the culture committee, organizing cross-team gatherings and promoting an inclusive engineering culture.
Senior Software Engineer·Qualtrics
Nov 2017 - Feb 2021
  • —Designed and implemented auto-deploy systems and dashboards that improved visibility, reliability, and deployment efficiency across teams.
  • —Built and maintained core platform infrastructure, collaborating with leadership to shape engineering best practices and operational standards.
  • —Led full lifecycle of the global Billing Portal project, enabling accurate forecasting and streamlined budget approvals across multiple regions.
  • —Partnered with product and design to deliver dashboarding tools and notification systems that helped customers drive measurable business impact.
  • —Acted as Security Champion, leading training and vulnerability reviews to reduce incidents.
  • —Mentored engineers and led hiring initiatives across interviews and hackathons.
Software Engineer·Independent Contractor
Aug 2013 - Oct 2020
  • —Created and maintained Free Happiness, an Android app with over 10K downloads and a 4.6 average rating, applying behavioral psychology to improve user habits.
  • —Engineered a secure, performance-optimized exam platform for the Royal College of Dentists of Canada, critical to the credentialing of dental specialists across Canada.
  • —Developed automation tools for Fortis Construction to streamline key workflows like purchase orders, timesheets, and COVID tracking, improving overall efficiency.
  • —Mentored Lighthouse Labs students through technical guidance, code reviews, project support, and interview preparation.
Game Developer·Amazon Game Studios
Jun 2010 - Jul 2013
  • —Established core infrastructure for Amazon Game Studios, setting up version control, build systems, and collaboration workflows that supported multiple game titles.
  • —Designed and implemented database and server infrastructure for Amazon Fun Facts, delivering scalable, high-performance backend systems for a popular trivia experience.
  • —Led client and server development for Living Classics and Photo Agent, serving as team lead for Photo Agent through full production and launch.
Software Development Engineer·Amazon.com, Inc.
Jun 2008 - May 2010
  • —Developed internal services managing the wireless lifecycle for millions of Kindle devices across 100+ countries, ensuring reliable delivery of digital content.
  • —Spearheaded internal tools for troubleshooting and network issue resolution, reducing Kindle service downtime and improving customer experience.

Technical Skills

Languages
TypeScript, React, Node.js, Java, Python, C++, C#
Systems & Infra
Distributed systems design, CI/CD pipelines, service orchestration, observability, containerized systems, modern orchestration concepts
Cloud
AWS (EC2, Lambda, S3, RDS, DynamoDB, CloudFront, Route 53, CloudWatch), Azure, Google Cloud (Compute, Authentication)
AI & LLMs
Applied AI/ML concepts, LLM application patterns, prompt engineering, Azure AI, AI-900 certified
Databases
MySQL, MongoDB, Oracle, MS SQL
Tools & Leadership
Game development, Unity, Maya, technical mentorship, leadership

Education

Bachelor of Mathematics·University of Waterloo
Sep 2003 - Apr 2008

Obtained a Bachelor of Mathematics with Honours in Computer Science/Business Option through the co-operative program, gaining hands-on experience through competitive co-op placements.